Shipping policy

At Ayo Boutique, we are committed to delivering your order as quickly and securely as possible. Please review our shipping policy for more details about our shipping options, rates, and delivery timelines.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. The following are our standard shipping methods and estimated delivery times:

  • Standard Shipping: Delivery in 5-7 business days.
  • Expedited Shipping: Delivery in 2-3 business days.
  • Next-Day Shipping: Delivery the next business day (available on select items and within certain locations).

Please note that delivery times are estimates and may vary depending on your location and the carrier.

2. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. You will be able to review the total shipping cost before finalizing your order.

  • Free Standard Shipping: Available on orders over $100
  • Standard Shipping: $5.99, based on location.
  • Expedited Shipping: $9.99
  • Next-Day Shipping: $19.99

Note: For international orders, shipping fees will vary depending on the country and selected shipping method. The exact cost will be displayed at checkout.

3. International Shipping

We currently ship internationally. International shipping may take anywhere from 7-21 business days, depending on your location and customs processing.

Please be aware that customs fees, taxes, and import duties may apply to international orders. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on fees before placing an order.

4. Order Processing Time

  • Orders are typically processed within 1-2 business days. This excludes weekends and public holidays.
  • Once your order is shipped, you will receive a confirmation email with tracking information.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Shipping may be delayed during peak seasons or due to unforeseen circumstances like weather or strikes.

6. Tracking Your Order

Once your order has been processed and shipped, you will receive an email with tracking information. You can use the tracking number to monitor the status of your shipment through the carrier’s website.

7. Missing or Damaged Items

If your order arrives and is missing an item or is damaged, please contact us immediately at askayoboutique@gmail.com or 1-800-426-0861. We will resolve the issue promptly by offering a replacement, refund, or exchange.

8. Address Errors

Please ensure that the shipping address provided is correct before completing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us as soon as possible.

9. Shipping to Multiple Addresses

If you would like to ship items in your order to different addresses, please place separate orders for each address.

10. Shipping Insurance

For higher-value orders, you may opt to add shipping insurance at checkout to cover the cost in case of loss or damage during transit. This option will be presented to you before finalizing your order.

11. Delays and Force Majeure

While we strive to deliver your orders as quickly as possible, we are not responsible for any delays caused by factors outside of our control, including severe weather, natural disasters, shipping carrier issues, or other unforeseen circumstances.

12. Contact Us

If you have any questions about shipping, or if you need assistance tracking your order, feel free to contact us:

  • Email: askayoboutique@gmail.com
  • Phone: 1-800-426-0861
  • Mailing Address: 2 Bond St, Westminster, MD 21157